Widerrufsrecht

At CROSS-POLAR.COM, we strive to provide you with high-quality cross-polarization filters for dental photography. We want you to be completely satisfied with your purchase. However, if you find that you need to initiate a refund, please review our refund policy below.

1. Eligibility for Refund: You may be eligible for a refund if:

  • The purchased cross-polarization filter is defective or damaged upon arrival.
  • The received product does not match the description on our website.
  • You have contacted our customer support within 30 days of receiving the product.

2. Non-Eligibility for Refund: Refunds may not be issued in the following cases:

  • Damage caused by improper use, negligence, or accidents.
  • Any modifications made to the product without prior authorization.
  • Failure to contact customer support within 30 days of receiving the product.

3. Initiation of Refund: To initiate a refund, please follow these steps:

  • Contact our customer support team at info@cross-polar.com within 30 days of receiving the product.
  • Provide your order number, a clear explanation of the issue, and photographic evidence if applicable.
  • Await approval from our customer support team.

4. Refund Process: Upon approval of your refund request, the following steps will be taken:

  • You will receive instructions on how to return the product.
  • Return the product in its original packaging along with any included accessories.
  • Once we receive and inspect the returned product, we will process the refund.
  • Refunds will be issued to the original payment method used for the purchase.

5. Refund Amount: The refund amount will be based on the purchase price of the product.

6. Processing Time: Refund processing times may vary:

  • Credit card refunds: Please allow 5-10 business days for the refund to appear on your credit card statement.
  • PayPal refunds: Refunds will be processed through PayPal and their processing times apply.

7. Contact Us: If you have any questions or concerns about our refund policy, please contact our customer support team at info@cross-polar.com or +370 682 10215.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing our policies periodically.

Last updated: 2023-09-05